LEGAL INFORMATION
REFUND & CANCELLATION POLICY
Please review the cancellation, rescheduling and refund terms that apply to DJ Satvik event bookings and performance services.
Last updated: 21 October 2026
REFUND & CANCELLATION POLICY
DJ Satvik — Event Bookings and Performance Services
1. Cancellation by the Client or Event Organiser
If the Client or Event Organiser wishes to cancel a confirmed booking, cancellation must be communicated in writing at least 72 hours before the event. If DJ Satvik does not receive written notice at least 72 hours before the event, payments made for the booking will not be refundable, subject to the agreed booking terms and applicable law. Any cancellation amount retained or charged must remain consistent with the agreed booking terms and applicable law.
2. Cancellation or non-attendance by DJ Satvik
In the highly unlikely event that DJ Satvik is unable to attend the event due to sudden illness, injury, or a personal emergency, DJ Satvik will notify the Client immediately. In such cases, 100% of all payments made by the Client (including the deposit) will be refunded within 7 business days. While DJ Satvik will attempt to recommend a replacement DJ of similar style and professional standing, the Client is under no obligation to accept the replacement and may choose to source their own alternative.
3. Postponements and rescheduling
If a Client wishes to reschedule an event, DJ Satvik will make every reasonable effort to accommodate the new date subject to availability. A rescheduling fee may apply to cover additional administrative time. If DJ Satvik is already booked for the new date requested, the request will be treated as a cancellation by the Client, and the standard cancellation terms in Section 1 will apply. Rescheduling requests must be made in writing at least 21 days prior to the original event date.
4. Circumstances beyond reasonable control
Neither party shall be held liable for failure to perform their obligations under this agreement if such failure is the result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. If an event is cancelled due to such force majeure events, the deposit remains non-refundable, but any further balance payments already made will be returned to the Client.
5. Partial performance and changes to the event
Should an event be cut short or start late due to factors outside of DJ Satvik's control (such as venue equipment failure not provided by the DJ, power outages at the site, or delays in the event itinerary), no partial refunds will be issued. The full fee remains payable as the time was reserved and the professional was present to perform. Any significant changes to the performance duration or location must be agreed upon in writing and may result in an adjustment of the final fee.
6. Payment disputes and refund procedure
All refund requests must be submitted in writing via email. Approved refunds will be processed via the original payment method unless otherwise agreed. In the event of a payment dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation before seeking legal mediation. Refunds are calculated based on the net fee received by DJ Satvik, excluding any third-party transaction fees incurred during the original payment process.
7. Booking terms and legal rights
This policy forms part of the standard performance agreement and is governed by the laws of the jurisdiction in which the service is provided. These terms do not affect the Client’s statutory rights under consumer protection laws. By paying a deposit or confirming a booking via digital confirmation, the Client acknowledges they have read, understood, and agreed to these Refund & Cancellation terms.
8. Contact
Tell me what you're planning, what you want the music to feel like, and let's see how we can make it happen. For any questions regarding these terms, please contact DJ Satvik directly through the official communication channels provided at the time of booking confirmation.
Last updated: 21 October 2026.